Best Buy Tells Me “Online Prices are Different”

June 17, 2007 at 9:53 am Leave a comment

No wonder the State of CT is suing Best Buy. Yesterday, I checked all the Internet ads for a microSD card for my cell phone. Best Buy had a 2GB Sandisk card plus adapter for 49.99 less 5.00 sale price.

I live 5 minutes from the local Best Buy Store. So I drive to the store and two sales clerks try to help me out by showing me a $75 2GB microSD Sandisk card "that came in last night". (In the process I walk by hangers of Sandisk 1GB cards at two different prices). I hold my ground and eventually a third clerk says, oh you want the phone card and pulls out the Sandisk 2GB microSD card with adapter marked $49.99. I grumble my thanks and walk to a register.

At the register, the checkout clerk only cares about trying to push rewards cards and service plans. She refuses to honor the $5.00 sale price I mention that is online and tells me I can always come back to the store and see Customer Service. I pay her the $50.

I left the register and walked over to Customer Service where three nice ladies listen to me complain about the $75/$49 bait and switch and my request for the $5.00 back.

All three mention without any prompting that online pricing is "different".

I get $5.00 cash. I leave the store.

Best Buy Sucks

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Entry filed under: Rants & Annoyances.

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June 2007
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